The Buyer may withdraw without justification from the contract for the sale of the product or service within an exclusive period of fourteen (14) calendar days from receipt of the product, by written notice of his request to Sigletos.gr in info@sigletos.grWithout prejudice to the terms of article L. 2251/1994, as the relevant terms and possibilities are listed in more detail as follows:
I. The buyer has the right to return the product he purchased and delivered for any reason within 14 days from the date of receipt. A necessary condition for the validity of the withdrawal is that the product has not been used, is in its original packaging and is accompanied by all the necessary documents proving the transaction.
The return costs are borne exclusively by the withdrawing buyer, except in the case of defects in the product, in which case the costs are borne by the Sigletos.gr.
Specifically, the conditions governing the return of a product are as follows:
a. The product must be returned within 14 days from the date of receipt.
b. The product packaging must be in its original condition.
c. The returned product must not have been used or damaged.
d. Return costs are borne by the customer, unless actual defects are found.
e. In the event that the returned product is received by the Sigletos.gr without prior charge for shipping costs, these costs are deducted from the amount to be refunded.
f. The buyer must place in the package all the documents required by law in order to be able to cancel the specific sale.
If the above conditions are not met, the product will not be received by the Sigletos.gr and will be returned to the sender, at his own expense.
II. Upon return of the product and its receipt by the competent service department, the Sigletos.gr undertakes to replace the product with a similar and new one, in case the original proves to be defective (replacement).
If the new product has a higher price than the returned product, then the buyer must proceed with a new payment process to pay the difference. However, if the new product has a lower value than the returned product, then the Sigletos.gr credits the buyer with the difference in accordance with the above.
III. In the event that for any reason the replacement of the product (with another identical or different one) is not the buyer's choice, the amount of money spent on the canceled purchase may be refunded. The method of refund is determined in consultation with the competent department and includes all possibilities (deposit to a bank account, credit card or cash).
IV. Both the right to change and the right to return the product concern the entire purchased product and cannot be exercised only on a part of it (e.g. accessories that accompany the product).
V. All products available from Sigletos.gr at special discount prices (offers) for a limited time may be excluded from the possibility of unjustified withdrawal / return.
Furthermore, the possibility of unjustified withdrawal/return excludes products that are made by special order according to the consumer's specifications since they are clearly personalized.
In these cases, the products are specially marked, while their exemption from the right of unjustified return is clearly stated in the special terms and conditions governing their sale. However, the right of return cannot be excluded and the buyer is entitled to return it to the Sigletos.gr in case legal or actual defects are found in the delivered product.
In the case of cash on delivery, if the buyer does not receive the product sold and returns it to the Sigletos.gr, then the company is entitled to consider it insolvent and not accept any subsequent sale request from it.
